Product Recall: Recently, Smartmotion electric bikes have identified a safety risk with the ZOOM suspension seat post that is fitted standard with the X-City, Mid-City, and the Generation 4 (2018 and 2019) e-Urban and e-City models. Read More

Product Recall

12th September 2019: PRODUCT RECALL

PRODUCT RECALL: Recently, Smartmotion electric bikes have identified a safety risk with the ZOOM suspension seat post that is fitted standard with the X-City, Mid-City, and the Generation 4 (2018 and 2019) e-Urban and e-City models. Superseding all previous recall instructions, it is now recommended that all customers with affected models contact the store where the bike was purchased to arrange a full replacement of the seat post free of charge. The ZOOM seat post is now determined to be unsafe for use, and a replacement of a different design is now available. It is recommended that customers refrain from riding their Smartmotion bike if an affected ZOOM seat post is fitted. Please see the below pictures which identify the specific seat post product which is to be replaced free of charge.”